To be honest - I'm not 100% certain that most surveillance guys can keep an accurate card count. Why? So they can card count when they go on their Vegas vacation? I like the idea of surveillance operators keeping their skills sharp but not at the risk of making an error in judgment that could cost the casino big bucks. It is surprising to me to hear that some surveillance directors choose not to use this software because they want their operators manual card counting skills to remain sharp. The cost of this software pays for itself in a year if it can save you one good player or detect one bad one. The last thing a casino wants to do is throw a good customer out. It is just as important to make an assessment that a player represents a good customer as they do a bad. Blackjack is a game of skill and players who gain an edge represent a threat to the bottom line. I think it is important to make a mathematical assessment of a BJ player's skill level, especially if the player bets big bucks.
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